BetterCare likes to reply to frequently-asked
questions about our company and the level of service
we provide. These are just some of the questions
we find that clients wish to know concerning our
homes.
Are there daily papers provided? Answer: Newspapers/Magazines and
postage stamps can be ordered and obtained at reception.
What about mail? Answer: Mail delivered to the home
and addressed to you will be delivered to your room.
Letters for posting handed to reception.
What about Hairdressing? Answer: We have a professional
Hairdresser calling to the home - often in our own
salon.
Can I bring my own belongings? Answer: Residents are encouraged
to bring their personal effects such as favourite
chairs, photographs and ornaments. Valuable items
or documents may be deposited in our safe where
practical.
What about Laundry & Dry Cleaning? Answer: Full laundry facilities
are available in each home. A seperate dry cleaning
service is also available. Items can be taken to
the cleaners on request
Is there just one meal choice? Answer: No. A choice of menu is
offered between hot and cold dishes for all three
meals of the day. Our quality catering service which
offers varied menus will endeavour to meet individual
choice, taste, dietary and cultural requirements
What about Fire Safety in the Homes? Answer: All our homes are equipped
with fire alarm systems. Each home has an established
day and time for testing.In the unlikely event of
fire, staff are trained to make a quick evacuation
of all residents through emergency exits. Special
instructions are located throughout the building.
Can I drink Alcohol or Smoke? Answer: For the convenience of
others we encourage residents to only smoke in the
specially designated areas. Residents may partake
of alcohol unless medically advised to the contrary.
What about religion? Answer: Representatives of all
religions and faiths are welcome.
What about Visitors? Answer: We operate an open door
policy for visitors but prefer advance notice of
Better Care - FAQ
BetterCare likes to reply to frequently-asked
questions about our company and the level of service
we provide. These are just some of the questions
we find that clients wish to know concerning our
homes.
Are there daily papers provided? Answer: Newspapers/Magazines and
postage stamps can be ordered and obtained at reception.
What about mail? Answer: Mail delivered to the home
and addressed to you will be delivered to your room.
Letters for posting handed to reception.
What about Hairdressing? Answer: We have a professional
Hairdresser calling to the home - often in our own
salon.
Can I bring my own belongings? Answer: Residents are encouraged
to bring their personal effects such as favourite
chairs, photographs and ornaments. Valuable items
or documents may be deposited in our safe where
practical.
What about Laundry & Dry Cleaning? Answer: Full laundry facilities
are available in each home. A seperate dry cleaning
service is also available. Items can be taken to
the cleaners on request
Is there just one meal choice? Answer: No. A choice of menu is
offered between hot and cold dishes for all three
meals of the day. Our quality catering service which
offers varied menus will endeavour to meet individual
choice, taste, dietary and cultural requirements
What about Fire Safety in the Homes? Answer: All our homes are equipped
with fire alarm systems. Each home has an established
day and time for testing.In the unlikely event of
fire, staff are trained to make a quick evacuation
of all residents through emergency exits. Special
instructions are located throughout the building.
Can I drink Alcohol or Smoke? Answer: For the convenience of
others we encourage residents to only smoke in the
specially designated areas. Residents may partake
of alcohol unless medically advised to the contrary.
What about religion? Answer: Representatives of all
religions and faiths are welcome.
What about Visitors? Answer: We operate an open door
policy for visitors but prefer advance notice of
visits during the hours of darkness for the security
of our residents & staff.
What about Dental, Optical, Physiotherapy
& Chiropody? Answer: These services may be available
through the health service for which there is no
charge but should they not be availble, alternative
arrangements can be made.
How can we contact you? Answer: You can contact us by:
Phone at +44 (0)28 9068 3668 or by
Fax at +44 (0)28 9038 0846 or by
Email at headoffice@bettercare.co.uk
Better Care Group have
developed a portfolio of quality purpose designed
care facilities...
BetterCare is an independent
company committed to achieving the highest...
We now operate over 2000
care beds in twenty-eight locations across the United
Kingdom...
